Apps FAQ

Apps FAQ

Welcome to the App Support page for our digital magazines. We’ve written a detailed FAQ where you’ll find answers to many common questions. Click the question that matches your query and follow the guide. If your specific issue was not answered on this page then please feel free to email us at subs@linuxnewmedia.com

Apple Newsstand

The app is free to download and install. Once you have downloaded the app you will be able to purchase magazine products in the form of subscriptions and single issues.

Here are the answers to the most frequently asked questions:

- Can I use the issues I've purchased on all of my devices?

Yes, if you use the same iTunes Account (Apple ID) on all devices.

- As a subscriber, how am I notified of a new issue made available to me?

You will be sent notification of a new issue. There will also be a Push Notification sent out to you, letting you know what the issue is about.

- I’m a print subscriber, can I get the digital magazine for free?

Unfortunately subscriptions are handled differently across all digital platforms by many different third-party providers. At this time we are not able to offer this type of service, however, it is something we are actively exploring and we will post further information when it is available. We do offer Digital Subscription Add-ons from our Webshop.

- How do I cancel auto renewing or find out how long is remaining on a subscription?

At the time of purchase of any subscription on Apple Newsstand, the user is shown a popup during the purchase process that expresses that the subscription is automatically set to auto renew (this message is also reflected on your email receipt). Auto renewal can be turned off at any time by the user. These settings can be found here on your device:

  • 1) From the home screen, select ‘Settings‘, then ‘ iTunes & App Store
  • 2) Tap on your ‘Apple ID:‘ on the top of the right-hand panel (you may need to scroll down on iOS 5 and below).
  • 3) Select ‘View Apple ID
  • 4) Scroll down to and select ‘Manage‘, under ‘Subscriptions‘.

 

Feedback and Further Questions:

If you have any further questions regarding our Apple app, please contact us at subs@linuxnewmedia.com! With your help, we can make your app reading experience better.